DRC Customer Success Intern - OVIP

Oracle • Colorado Springs, CO

48d • Hybrid

About The Position

This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today. About the Oracle Veteran Internship Program (OVIP): Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector. Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning from active service or Military Spouse new to corporate experience preferred As a member of Oracle's Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals. Following up on a subset of renewals in varying sized and customers in an assigned manner. You will educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of the Support Portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales reps for new opportunities. Accurately forecast business targets and opportunities in assigned accounts. Duties and tasks are standard with some variation. Excellent customer service skills answering phones and emails. Works independently within defined policies and procedures. Strong attention to detail, organizational skills, and analytical skills. Preferred qualifications: 2 years proven experience and or BA/BS degree preferred. Requires ability to gain acceptance of others in complicated situations. Strong problem-solving skills. Demonstrated leadership skills. The position is a full time (40 hours a week) / No overtime / No weekends. Must be able to work as a full time employee. (Example, no half days for school / existing long term obligations during the work week) Job requires to be located in the Colorado Springs area. Work is currently flex (work from home), with an option to work in an office environment at the Oracle facility in Colorado Springs. The position is technical / sales oriented. Microsoft Office experience is required. Must be able to take incoming calls, make outgoing calls, send and reply to emails. Must have stable internet or have the ability to work from the office. Training will be given at the beginning of the internship with various internal teams for overall knowledge of the Digital renewal Center. The focus will be on interns getting the experience they will need to succeed within Oracle or another organization. Interns will join team meetings, be a part of an existing team, work with other internal teams, have individual goals / requirements, report to trainers and managers, and are expected to provide feedback to the trainers and managers to help improve the Veteran / Spouse intern program. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling [phone] in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

• Excellent customer service skills answering phones and emails.
• Works independently within defined policies and procedures.
• Strong attention to detail, organizational skills, and analytical skills.
• Requires ability to gain acceptance of others in complicated situations.
• Strong problem-solving skills.
• Demonstrated leadership skills.
• Must be able to work as a full time employee.
• Job requires to be located in the Colorado Springs area.
• Must have stable internet or have the ability to work from the office.
• Microsoft Office experience is required.
• Must be able to take incoming calls, make outgoing calls, send and reply to emails.

Nice To Haves

• 2 years proven experience and or BA/BS degree preferred.
• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

Responsibilities

• Answering inbound customer calls and emails as it pertains to their support renewals.
• Following up on a subset of renewals in varying sized and customers in an assigned manner.
• Educate customers on business practices and any associated contractual implications.
• Ensure customer awareness and understanding of applicable elements of the Support Portfolio.
• Manage exceptions for customers with issues that may delay or inhibit renewals.
• Identify and transfer leads to sales reps for new opportunities.
• Accurately forecast business targets and opportunities in assigned accounts.

Benefits

• Oracle careers open the door to global opportunities where work-life balance flourishes.
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.
• We also encourage employees to give back to their communities through our volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees