Customer Success Intern (Summer 2026)(Onsite)

RTX • Annapolis, MD

2d • Onsite

About The Position

To provide interns with a comprehensive understanding of Customer Success Management (CSM), equipping them with the skills and knowledge to contribute effectively to customer retention and satisfaction What You Will Do: Understanding the definition and importance of Customer Success. Stages of the customer journey (Awareness, Consideration, Decision, Retention, Advocacy). High level of services Collins supports Internal process and controls Gathering and analyzing customer feedback. What You Will Learn: Identify customer pain points through KPI’s Learn how to develop customer relationships How to respond to adversity, when things don’t go well Analyzing customer data to identify trends and insights.

Requirements

• Requires a High School Diploma or equivalent and student must be pursuing a Bachelor’s or advanced degree in an applicable discipline.
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Nice To Haves

• SmarSheet experience is preferred
• Avionics experience preferred

Responsibilities

• Understanding the definition and importance of Customer Success.
• Stages of the customer journey (Awareness, Consideration, Decision, Retention, Advocacy).
• High level of services Collins supports Internal process and controls
• Gathering and analyzing customer feedback.
• Identify customer pain points through KPI’s
• Learn how to develop customer relationships
• How to respond to adversity, when things don’t go well
• Analyzing customer data to identify trends and insights.

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees