Customer Success Intern (Summer 2026)(Onsite)

RTX•Annapolis, MD

4d•Onsite

About The Position

To provide interns with a comprehensive understanding of Customer Success Management (CSM), equipping them with the skills and knowledge to contribute effectively to customer retention and satisfaction What You Will Do: Understanding the definition and importance of Customer Success. Stages of the customer journey (Awareness, Consideration, Decision, Retention, Advocacy). High level of services Collins supports Internal process and controls Gathering and analyzing customer feedback. What You Will Learn: Identify customer pain points through KPI’s Learn how to develop customer relationships How to respond to adversity, when things don’t go well Analyzing customer data to identify trends and insights. Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today. Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. WE ARE REDEFINING AEROSPACE. This position is eligible for relocation. Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Requirements

Requires a High School Diploma or equivalent and student must be pursuing a Bachelor’s or advanced degree in an applicable discipline.
U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Nice To Haves

SmarSheet experience is preferred
Avionics experience preferred

Responsibilities

Understanding the definition and importance of Customer Success.
Stages of the customer journey (Awareness, Consideration, Decision, Retention, Advocacy).
High level of services Collins supports
Internal process and controls
Gathering and analyzing customer feedback.
Identify customer pain points through KPI’s
Learn how to develop customer relationships
How to respond to adversity, when things don’t go well
Analyzing customer data to identify trends and insights.

Benefits

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

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