Drayage Operations Specialist, Bilingual (Korean/English)

CJ Logistics•Des Plaines, IL

10d•$24 - $26•Hybrid

About The Position

CJ Logistics Transportation is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the complete "cradle-to-grave" lifecycle of drayage shipments. In this role, you will serve as the primary contact for customers, internal fleets, and external carrier partners. Combining hands-on drayage expertise with bilingual fluency in English and Korean, you will deliver exceptional operational service, resolve disruptions, and foster long-term client relationships.

Requirements

Bilingual fluency in English and Korean (written and verbal) is required.
2+ years of experience in freight brokerage, account management, or logistics operations, with hands-on drayage knowledge.
High School diploma or equivalent required.
Proficiency in Transportation Management Systems (TMS) and Microsoft Office / Google Workspace.
Strong negotiation, problem-solving, and conflict-resolution abilities.
Ability to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites as needed.

Nice To Haves

Professional experience using KakaoTalk for client communications is preferred.
A Bachelor's degree in Logistics, Supply Chain, or Business is preferred.
Experience with MercuryGate TMS, DAT, FourKites, or Trucker Tools is a plus.

Responsibilities

Manage full-service drayage execution, handling communications, tracking, and issue resolution.
Serve as the primary, direct point of contact for customer updates and inquiries using platforms like KakaoTalk and email.
Oversee full shipment lifecycles from order creation, planning, and scheduling to tracking, delivery, and post-shipment follow-up.
Coordinate daily shipment operations directly with internal CJ Fleet assets and brokered partner carriers.
Act promptly to address operational challenges, delays, container hold-ups, or service disruptions to meet SLAs.
Verify carrier invoices, extra charges (demurrage/detention), and billing details for accurate processing.
Monitor daily drayage data, analyze service exceptions, and proactively report performance metrics to leadership and clients.
Partner with internal brokerage and transportation teams to optimize asset utilization and carrier selection.