Drayage Account Manager - Chicago

AMNEX SOLUTIONS CORP • Chicago, IL

2d • $50,000 - $80,000 • Onsite

About The Position

Amnex Solutions is seeking a high-output Drayage Account Manager to manage demanding customer accounts, move freight under pressure, protect profitability, and drive growth. This role requires someone who anticipates problems, makes decisions, drives communication, and treats each account as a business within the business. The ideal candidate will proactively solve issues, such as addressing containers nearing their last free day or coordinating carrier recovery when a carrier falls off. Amnex Solutions is a rapidly growing 4PL specializing in drayage, intermodal, and OTR transportation across the United States. Founded by experienced transportation professionals, Amnex is known for solving complex problems, fast response times, and high execution standards. The company is building a dominant national logistics organization and offers opportunities for team members to shape the company, build major customer accounts, and grow into leadership positions.

Requirements

• At least two years of meaningful experience in drayage, intermodal, container logistics, freight brokerage, or a comparable transportation environment.
• Strong working knowledge of port and rail operations, steamship-line systems, terminal procedures, container availability, appointments, last free days, demurrage, detention, per diem, and empty returns.
• Proven ability to manage a high volume of shipments, deadlines, and customer requests simultaneously.
• Strong commercial judgment and an understanding of rates, margins, accessorials, and account profitability.
• Excellent written and verbal communication skills.
• Exceptional organization, urgency, attention to detail, and follow-through.
• Ability to remain decisive and effective under pressure.
• Experience using a transportation management system; Turvo experience is strongly preferred.
• Familiarity with RMIS, Carrier411, SaferWatch, or similar carrier-compliance tools is preferred.
• A competitive, solutions-oriented mindset with a genuine desire to win.

Nice To Haves

• Turvo experience is strongly preferred.
• Familiarity with RMIS, Carrier411, SaferWatch, or similar carrier-compliance tools is preferred.

Responsibilities

• Take command of assigned customer accounts from order acceptance through final delivery, empty return, documentation, and billing.
• Keep containers moving.
• Keep customers informed.
• Eliminate preventable accessorials.
• Protect and improve margins.
• Solve problems before they escalate.
• Expand the accounts under your control.
• Serve as the primary point of contact and operational authority for assigned customers.
• Learn each customer’s business, facilities, SOPs, priorities, and service expectations.
• Provide fast, accurate, and proactive communication without making customers chase you for updates.
• Build trust to encourage customers to bring additional lanes, locations, and projects directly to you.
• Identify weaknesses in the customer’s transportation network and present Amnex solutions.
• Turn excellent execution into measurable account growth.
• Manage import and export container shipments through ports, rail terminals, warehouses, distribution centers, and customer facilities.
• Confirm releases, availability, last free days, appointments, equipment requirements, customs status, delivery requirements, and empty-return instructions.
• Track every shipment through pickup, delivery, empty return, documentation, and financial closeout.
• Monitor demurrage, detention, per diem, storage, chassis usage, and other accessorial exposure.
• Prevent avoidable charges through aggressive follow-up, planning, and escalation.
• Build recovery plans when appointments fail, terminals close, containers are unavailable, carriers fall off, or customer requirements change.
• Maintain accurate and complete shipment information in Turvo.
• Understand the revenue, cost, margin, and risk associated with every shipment.
• Protect margins while maintaining the service required to retain and grow the account.
• Challenge unnecessary costs and identify operational inefficiencies.
• Work with carrier sales to develop dedicated capacity and stronger pricing.
• Recognize expansion opportunities and actively pursue additional customer volume.
• Treat assigned accounts as businesses that must become larger, stronger, and more profitable over time.
• Partner with the carrier sales team to secure reliable capacity at competitive rates.
• Build productive relationships with high-performing drayage carriers and dispatch teams.
• Confirm rates, appointments, equipment, driver information, terminal access, and service requirements before dispatch.
• Ensure carriers meet Amnex insurance, safety, compliance, and onboarding standards.
• Hold carriers accountable for communication, documentation, and service performance.
• Help develop dedicated capacity for recurring lanes and major projects.
• Collect PODs, interchange receipts, gate tickets, scale tickets, lumper receipts, invoices, and other required documents.
• Confirm that accessorial charges are valid, documented, and communicated promptly.
• Maintain complete shipment records so accounting can bill customers and pay carriers accurately.
• Resolve missing documentation, rate discrepancies, and outstanding charges before they delay closeout.

Benefits

• Competitive base salary based on experience.
• Performance-based bonus opportunities tied to account growth, profitability, and execution.
• Health benefits and 401(k) eligibility after 30 days of employment, subject to applicable plan terms.
• Direct exposure to executive leadership and major national accounts.
• Clear advancement opportunities into Senior Account Management, Pod Leadership, and Drayage Operations Leadership.
• The opportunity to grow alongside one of the fastest-scaling companies in the transportation industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed