Drains Service Technician

Any Hour Group•Jerome, ID

4d•Onsite

About The Position

As a Drains Service Technician, you will respond to homeowners and business owners to diagnose and resolve drain problems from start to finish. The role combines technical service with customer care; how you treat customers is considered as important as the repair itself. The position offers stability and room to grow while helping build the company’s reputation in the community. This is a field-based role serving residential and commercial job sites, with travel of up to 25%. Work may involve confined spaces, outdoor settings, and varying weather conditions. Evening, weekend, or on-call shifts may be required.

Requirements

High school diploma or equivalent.
1–3 years of experience in drain cleaning or plumbing service.
Valid driver’s license with a clean driving record.
Strong mechanical aptitude and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively.
Ability to work in confined spaces, outdoors, and varying weather conditions.
Ability to lift up to 75 lbs, bend, kneel, and operate heavy equipment.
Ability to pass a background check and drug screening.

Nice To Haves

Completion of plumbing-related training.

Responsibilities

Perform drain cleaning using cable machines, hydro-jetting, and other industry tools.
Diagnose and resolve blockages, backups, slow drains, and other drain issues.
Provide upfront pricing and estimates and obtain customer approval before beginning work.
Document job notes, photos, and parts used.
Educate customers about preventive maintenance and proper drain care.
Coordinate with dispatch, customer service, and other technicians to keep jobs on schedule.
Follow safety protocols, company policies, and local plumbing codes.