Drain Technician

Bell Brothers•Sacramento, CA

15h•Onsite

About The Position

The Drain Technician is responsible for meeting with customers to identify and diagnose specific drain/sewer piping concerns, getting the line(s) flowing and advising customers on next steps to include a Camera Technician and a camera main inspection. Drain Technicians produce quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes.

Requirements

Thorough knowledge of all sewer systems.
Ability to work independently and manage time efficiently.
Strong communication skills, verbal and written.
Ability to assist in evaluating assigned install team personnel on job performance and provide field coaching as necessary.
Follows and demonstrates company policies with team members.
Diagnostic and analytical skills.
Works well under pressure.
Demonstrates effective communication skills with customers, install team members, dispatch, and management.
Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required.
Uses, applies and monitors appropriate safety practices and procedures and reports violations to Sewer Supervisor

Responsibilities

Meeting with customers to identify and diagnose specific drain/sewer piping concerns.
Getting drain lines flowing.
Advising customers on next steps, including the involvement of a Camera Technician for a camera main inspection.
Producing quality, on-time inspections and clearing installations of plumbing related jobs.
Ensuring work meets customer agreement requirements and complies with local plumbing codes.
Ensuring the safety of self, employer vehicles, equipment, and customer homes.
Performing drain clearing at customer homes and providing overall assessment of known systems.
Providing guidance to homeowners on next steps for permanent repair of sewer lines.
Working efficiently and keeping job areas clean and organized.
Working closely with Camera Technician, Dispatch, and Sewer Supervisor to provide customer solutions.
Properly representing the company in public and demonstrating company ethics.
Establishing and maintaining a customer-oriented focus.
Communicating politely and effectively with and in front of customers.
Working as part of a team with managers and other departments.
Participating and attending department meetings.
Demonstrating knowledge of sewer systems, repair, and installation using standard tools, machinery, and equipment.
Demonstrating technical accuracy, writing quality, and clarity in written communication.
Using, applying, and monitoring appropriate safety practices and procedures and reporting violations to the Sewer Supervisor.