Drain Service Lead

Legendary Home Services•New Hope, MN

1d•$110,000 - $130,000•Onsite

About The Position

We are hiring a leader to lead, develop, and scale our drain department. This is a player-coach role where you’ll manage drain technicians while also performing drain service yourself roughly half the time. You will own technician performance, coaching, and accountability, process adherence, field execution, and integration with sales. This is not a passive supervisory role. You will actively lead, raise standards, troubleshoot complex issues, and help shape the future of our drain operations.

Requirements

5+ years of drain, plumbing, or relevant service operations experience
Proven leadership experience managing field technicians
Strong understanding of drain systems, diagnostics, cleaning equipment, and camera inspections
Able to set, communicate, and enforce standards and accountability
Strong problem-solving skills and operational discipline
Valid driver’s license and clean driving record

Nice To Haves

Highly organized, decisive, and process-driven
Ambitious, career-oriented, and seeking ownership
Committed to coaching and developing team members
Comfortable performing field work while leading a team
Maintains a high personal standard and team standard
Motivated by results and continuous improvement

Responsibilities

Lead, coach, and develop a growing team of drain technicians
Conduct ride-alongs and provide daily guidance on process and customer communication
Set clear expectations, monitor performance, and correct underperformance quickly
Ensure inspections, camera usage, and drain service follow company standards
Enforce documentation, estimates, and proper recommendations
Maintain operational consistency, efficiency, and quality across all calls
Perform drain cleaning services as needed (roughly 50% of the job but will shift to more of a leadership role as the department grows)
Troubleshoot complex drainage issues and ensure high-quality service delivery
Monitor and drive team productivity, conversion, and revenue goals
Proactively identify mainline and sewer issues to ensure quality assurance
Track key performance metrics and report progress to leadership
Resolve customer issues professionally and in a timely manner
Maintain high customer satisfaction and minimize callbacks
Ensure technicians are professional, proficient, and punctual