Drain Cleaner Technician

Mario Purchaser LLC•East Hanover, NJ

12d•$30 - $40•Onsite

About The Position

Russo Bros. is growing and looking for experienced Drain Cleaners who take pride in their work, know how to solve problems, and understand the importance of great customer service. If you're looking for steady work, opportunities to grow, ongoing training, and a team that supports its technicians, we'd like to talk with you. As a Drain Cleaner, you'll provide professional drain cleaning services to residential customers while delivering a great customer experience.

Requirements

Drain cleaning experience strongly preferred
Experience with residential main and secondary drain lines
Familiarity with sewer systems and drain diagnostics
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Professional, dependable, and able to work independently
Positive, coachable attitude with a willingness to continue learning
Comfortable using tablets and digital technology
Ability to work a flexible schedule based on customer demand, including occasional evenings or weekends
Valid driver's license with a driving record that meets company insurance requirements

Nice To Haves

Camera inspection experience is a plus
Technical or trade school education is a plus

Responsibilities

Perform residential drain cleaning services, including main and secondary drain lines.
Diagnose drain and sewer issues and recommend appropriate repair or replacement options.
Use drain cameras and other equipment to identify and evaluate plumbing and sewer issues.
Clearly explain findings, recommendations, and solutions to customers.
Communicate with customers throughout the service process and ensure they understand the work being performed.
Complete service calls efficiently while meeting individual and team performance goals.
Coordinate with Dispatch and the Service Manager to keep jobs moving and customers informed.
Work with the Excavation Department when camera inspections or additional evaluation are needed.
Complete service documentation, invoices, and customer information accurately using company-provided technology.
Collect payments and request customer reviews following completed service.
Assist Plumbing Service Technicians with jobs and projects as needed.
Maintain a clean, professional appearance and keep equipment and work areas organized.
Follow all applicable plumbing codes, safety requirements, and company procedures.
Participate in team meetings, safety meetings, and ongoing training.