Share Draft Team Member I, Marlboro, MA, Hybrid, Full-Time
Digital Federal Credit Union•Marlborough, MA
•Hybrid
About The Position
Provide members with a high level of support services support in a friendly, efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services department in achieving service goals.
Requirements
- Prior financial institution experience preferred
- Prior customer service experience
- Strong PC Skills with an emphasis on Microsoft Office
Responsibilities
- Releasing Remote Deposit Capture deposits
- Processing share draft returns
- Processing Fed Returns
- Encoding error disputes
- Pega service requests
- Processing member affidavits
- Accounting adjustments
- Assisting with creating procedures
- Maintaining a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintaining a working knowledge of and adherence to DCU policies and procedures related to the position as well as all applicable regulations
- Performing work functions with attention to detail, within established timeframes and following through as needed to complete tasks
- Meeting or exceeding performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Providing support, service, and research for members and other departments within DCU
- Answering incoming Hunt Line(s) calls in a professional manner
- Performing all job-related duties and participating in various team projects as assigned by the Deposit Services Manager or Team Leader
- Cross-training within Deposit Services Department to assist other teams as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
