DoW SkillBridge Fellowship - Loss Mitigation Specialist

Newrez•Coppell, TX

2d•Onsite

About The Position

Designed specifically for active military service members, Newrez’s DoD SkillBridge Fellowship enables transitioning service members to gain civilian work experience with a leading mortgage lender while learning how to transfer their skills to a corporate setting. You dedicated yourself to protecting our Country, begin your next mission with Newrez helping people achieve the American Dream of Homeownership. A Loss Mitigation SkillBridge Fellow can expect to learn the tools needed to become a successful Loss Mitigation Specialist who are responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Loss Mitigation Specialist will review, counter, and approve proposed solutions within their delegated authority. After successful completion of our DoD SkillBridge Fellowship, candidate can expect to be a Loss Mitigation Specialist with an organization that is nationally recognized as a top Military Friendly Company and Brand.

Requirements

Must be current active duty military service member.
Received Unit Commander written authorization and approval to participate in DoD SkillBridge Program prior to start of program October 5, 2026.
Approved to complete 90-day SkillBridge Fellowship in Coppell, TX.
Connect quickly with people in an outgoing, friendly manner.
Work independently with minimal supervision.
Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines.
Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.
Excellent written and verbal communication skills.
Proficiency in quantitative analysis.
Ability to adapt.
Willingness to learn.
An entrepreneurial business mindset.
Strong business communication skills with an ability to work well in a collaborative environment.
Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.
Makes calls to borrowers, borrowers’ authorized representatives, and brokers.
Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.
Addresses any borrower questions or concerns.
Handles escalated files appropriately by providing an articulate and complete response.
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
Stay informed of developing trends in the mortgage industry.
Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience required.
These duties will involve Homeowner interface and decisioning in real world account management scenarios.
Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices.
Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
Will be required to attend company sponsored training classes and attain certain certifications.
Performs related duties as assigned by management.