Doula Navigator / Malama Ambassador - Bilingual

Malama Health • Denver, CO

11d • Hybrid

About The Position

Malama leverages technology and people to deliver exceptional care through novel biometric tracking and patient engagement tools. Skilled Care Managers provide high-touch care navigation and coordination for pregnant and postpartum mothers to improve health outcomes for mom and baby. The company has raised $9.2M in funding and aims for profitability early this year. Their mission is to improve pregnancy-related outcomes, focusing on conditions that disproportionately affect underserved groups. This role involves serving as a Maternity Care Navigator using Malama's tools, building local awareness, and bridging the gap between providers, community-based organizations, and patients. It's ideal for individuals passionate about improving maternal health, comfortable with outreach, relationship building, closing equity gaps, and gaining experience in care coordination, startup operations, and patient success.

Requirements

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment (training, attendance at 3 births, complete CPR training, etc.) and enroll in Health First Colorado Medicaid
• Reliable and responsive to text and calls!
• Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• Deep ties to and lived experience in the communities served
• Ability to travel regularly across assigned counties for partner site visits
• Comfort with engaging with CBOs, following up, and tracking outreach activities
• Prior experience working with Medicaid and/or community-based maternal health programs
• Fluent in English (written and verbal)
• Bilingual in Spanish (written and verbal)

Responsibilities

• Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters.
• Assist patients with appointment setting, office visits, social services application, among other requests.
• Advocate for patient needs by coordinating with health plans, service providers, and multi-disciplinary care teams to drive services to completion.
• Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change.
• Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
• Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties.
• Conduct virtual outreach and engagement via social media and other online spaces.
• Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days.
• Identify opportunities for Malama to highlight services at community events hosted by other organizations.

Benefits

• $25 per hour starting rate
• Approximately 15 hours per week, with the opportunity for additional hours based on business needs
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Connection to a statewide network of birth equity advocates, doulas, and community health workers
• Training and educational opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed