Bilingual Doorperson (Part-Time)

AccorHotel • Ottawa, ON

12d • Onsite

About The Position

The Fairmont Chateau Laurier hotel in Ottawa is looking to fill the role of Doorperson. This position is located next door to the Parliament Buildings in Canada's capital. The Doorperson will be noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles, greet all guests, and ensure customer satisfaction by offering the highest caliber of service.

Requirements

• Available to work weekends, evenings and shift work.
• Excellent verbal communication skills.
• Excellent interpersonal skills.
• Team oriented.
• Customer service focused.
• Professional manner and outgoing personality.
• Valid Driver’s License with no infractions.
• Good command of the English language.
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.).

Nice To Haves

• Bilingual

Responsibilities

• Provide parking assistance upon arrival and departure of guest vehicles.
• Greet all guests arriving by vehicle, and promote valet parking or direct guests to public parking.
• Ensure customer satisfaction by offering the highest caliber of service.
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting.
• Ensure all vehicle keys are clearly identified and stored in a locked location.
• Provide the guest with detailed parking fees and clear explanation of valet benefits.
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles.
• Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage.
• Provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions.
• Provide the removal of items from stored vehicles if required, and other miscellaneous services.
• Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior.
• Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking.
• Observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• Able to operate all types of vehicles (manual and regular transmission).
• Other duties as assigned.

Benefits

• Wonderful company culture
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $18.80/hour

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed