Doorman - ROOST Detroit

Method Co•Detroit, MI

4d•Onsite

About The Position

A doorman understands that the Front Office is a critical touch point in the hotel and a natural ability to foster relationships is a must. A doorman is responsible for guest satisfaction and bell services immediately upon arrival. Fluid communication with other departments and superior service recovery are required to ensure smooth operations and positive experiences for our guests.

Requirements

Previous experience as a Bellman, Doorman, Ambassador or in a similar guest service role, preferably in a luxury hotel or upscale hospitality environment.
Excellent reading, writing, and oral proficiency in the English language.
Excellent organizational skills, exceptional attention to detail, and ability to multitask effectively.
Excellent communication skills, both verbal and written.
Capacity to handle a large volume of guest interactions in an efficient and courteous manner.
Ability to work well under pressure and contribute positively as a team player.

Responsibilities

Welcome each guest with a warm smile, maintaining eye contact, and personally escort them to their rooms, ensuring a personalized and luxurious arrival experience.
Exhibit unwavering courtesy and grace, maintaining a professional demeanor at all times, reflecting the highest standards of hospitality.
Uphold impeccable standards of personal appearance and grooming, adhering to the prescribed dress code to exude elegance and sophistication while on duty.
Cultivate effective communication and teamwork with colleagues and departments throughout the hotel, fostering a cohesive and collaborative work environment.
Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests, resolving complaints, and providing assistance with inquiries related to hotel services, events, and amenities.
Extend the highest level of service by opening vehicle and property doors for guests and employees, greeting all guests passing through the lobby, and offering assistance as needed.
Provide guests with comprehensive room orientation during escort to their rooms.
Assume responsibility for handling and tagging guest luggage. When needed, delivering luggage to rooms upon check-in, and arranging luggage pick-up upon departure, ensuring meticulous record-keeping of all deliveries and pick-ups.
Maintain lobby appearance to impeccable standards, ensuring a pristine and welcoming environment for guests throughout your shift.
Fulfill additional duties as assigned, which may include accepting & delivering dry cleaning, and other related tasks.
Demonstrate proficiency in fire and safety procedures, providing necessary assistance to guests and employees in the event of an emergency.
Actively participate in scheduled departmental meetings and adhere strictly to all standards of operations, policies, procedures, and safety protocols outlined by the hotel.