Door Service Technician

Orepac Holding Company•Sacramento, CA

8d•$35 - $45•Onsite

About The Position

OrePac Building Products is a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™. Under the direction of the Sales Manager or Inside Sales and Service Manager, the Door Service Technician is responsible for the installation, service, and repair of both interior and exterior doors for residential or commercial customers while providing exceptional customer service and resolving service-related matters in a timely and efficient manner. This position will require heavy lifting and the frequent use of various power tools and equipment; the individual must make Safety a priority.

Requirements

Proficient in pre-hung door installation with excellent attention to detail and workmanship.
Carpentry experience is required.
Strong customer service skills. Must be comfortable with face-to-face interaction with customers and be able to diffuse difficult situations resulting in a solution suitable for all parties.
Experience with the safe use of various tools including saws, pneumatic tools, and other small hand tools and power equipment.
Ability to read, write and communicate in English as it relates to the job and to the safety regulations
Ability to perform basic mathematical functions such as addition, subtraction, multiplications, and division.
Ability to read a tape measure accurately and consistently to 1/16”.
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to perform all job functions safely
Demonstrated ability to evaluate the problem at hand and work towards resolution to achieve customer satisfaction while meeting aged service ticket level goals.
Sense of direction with the ability to use provided technology systems, self-motivated, and mechanically inclined.
Must have at least 5 years of construction/contractor experience or experience in a related service technician role with demonstrated experience and knowledge of door assembly and installation; or any combination of education, training, or experience that demonstrates the ability to perform the duties of the position.
Valid state driver’s license

Nice To Haves

Previous sales experience preferred but not required.
Knowledgeable in the life-cycle of a sales order

Responsibilities

Perform service-related repairs at customers’ homes, including but not limited to: making adjustments, replacing parts and pieces, touching-up and/or repairing paints and stains, taking measurements, and installing replacement products. When applicable, will be responsible for proposing and/or making decisions on the disposition of claims and proposing follow-up steps.
Responsible for safely driving to pre-set appointments determined by provided service schedule. Will occasionally be required to reschedule or schedule initial and follow-up appointments.
Conduct analysis on each service ticket to drive down to root cause and articulate resolution as a part of the ticket closure process.
Collaborate with internal operations and the sales teams to flush out the root cause and implement effective countermeasures to address potential first-time quality concerns effectively.
Schedule and facilitate dealer installation certification training and additional service-related trainings and complete showroom display updates for identified dealers and customers in maintained dealer database managed by the Inside Sales & Service Supervisor and/or Manager.
Review data reports with both sales and operations divisions as part of continuous improvement initiatives.
Follow the standard work procedures to properly close or status a service ticket, inputting the desired data points for review on quality and continuous improvement related reports.