Door Person - The Residences at Rainier Square

Greystar Management Services•Seattle, WA

9d•Onsite

About The Position

The Residences at Rainier Square has an immediate opening for a Door Person! Our team members are high performers that care about customer service and exceed expectations. This position is responsible for managing the entrance and ensuring the security of our building. This role will be the first point of contact for residents, guests, and visitors, providing a welcoming presence and offering assistance as needed, and ensuring security and emergency situations are handled calmly and efficiently.

Requirements

Excellent customer service and someone who can interact with a diverse group of people
Professional in dress & communication skills
Strong organizational skills with high attention to detail
Knowledge about the neighborhood to assist residents and guests
Proficiency in using computers, internet, and basic software

Responsibilities

Warmly greet residents, guests, and visitors, ensuring they feel welcomed and valued.
Monitor and control access to the building, verifying the identity of individuals, and ensuring only authorized entry.
Maintain a visible presence at the entrance to enhance security and deter unauthorized access.
Receive, log, and distribute packages, mail, and deliveries to residents in a timely and secure manner.
Maintain detailed logs of visitor arrivals, deliveries, and any unusual activities or incidents.
Assist residents and visitors with information, directions, and local area services.
Coordinate with other staff, such as maintenance and security, to ensure smooth operations and address any issues promptly.
Ensure the cleanliness and orderliness of the entrance and lobby area.
Being part of a team and having fun while providing excellent customer service
Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
Answers phone calls, routes all calls to the appropriate team member
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.