Door Host/Valet - Full Time - Wilshire House
About The Position
Action Property Management is seeking an exceptional individual to join our elite team as a Full-Time Door Host/Valet at our prestigious luxury high-rise, Wilshire House, located in Los Angeles. This role involves delivering exceptional 5-star customer service, overseeing front driveway operations, directing traffic, coordinating with valet services, assisting residents and guests, and maintaining the appearance of the entrance areas. The position also includes monitoring lobby activity, managing access control, providing concierge services, handling phone calls, and managing resident parcels. Valet duties such as retrieving, parking, and relocating vehicles are also part of the role. The ideal candidate will have a polished and professional appearance, an upbeat and positive attitude, strong judgment, and a proactive customer service approach.
Requirements
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- At least 6 months of customer service experience.
- Must be willing to Valet as all these positions will be cross-trained in everything.
- Must have a valid California Driver's License.
- Polished and professional appearance and demeanor.
- Upbeat and positive team player attitude.
- Strong judgment and solutions-oriented.
- Proactive customer service approach.
Nice To Haves
- Hospitality, luxury retail, or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired.
Responsibilities
- Deliver exceptional 5-star customer service and ensure 100% resident satisfaction.
- Oversee and supervise the operations of the front driveway.
- Direct all incoming traffic and coordinate with the valet to manage vehicle status.
- Escort residents and guests into the building in line with hospitality guidelines.
- Assist with loading and unloading luggage, groceries, and other items from vehicles.
- Maintain the appearance of the front door, front driveway, and lobby.
- Perform valet duties such as retrieving, parking, and relocating vehicles.
- Monitor lobby activity, maintain access control, provide concierge services.
- Answer and direct incoming phone calls.
- Manage the receipt and distribution of resident parcels.
- Addressing resident and guest concerns and questions.
Benefits
- Birthday Holiday: Enjoy a special day off to celebrate your birthday.
- One-on-One Mentoring: Receive personalized guidance and support for your professional growth.
- 10 Days’ Vacation: Take time to relax and recharge with generous vacation days.
- Team Member Incentive Program: Earn rewards for your hard work and dedication.
- Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.
- Pet Insurance: Care for your furry friends with our pet insurance options.
- Year-End Bonus: Celebrate your contributions with an annual bonus.
- Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
