Door attendant, Omni Nashville Hotel. $15 - $18 per hour.

Towne Park•Nashville, TN

10d•$15 - $18•Onsite

About The Position

The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations. This role involves maintaining a pleasant, friendly, and professional demeanor, assisting guests with various needs, and providing information about the facility and local attractions. The position requires open availability, including weekdays, weekends, holidays, and all shifts.

Requirements

High school diploma or general education degree
Must be at least 18 years of age
Must be able to pass a criminal background and drug screen
Must complete the Wheelchair Safety Training course provided by Towne Park
Knowledge of customer service
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Maintains accuracy and composure while under pressure
One to three months related experience and/or training; OR equivalent combination of education and experience

Nice To Haves

If providing valet parking or shuttle services, may be subject to additional requirements

Responsibilities

Providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.
Opening doors for all guests entering and exiting the facility.
Assisting guests with transportation to off-site locations.
Maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
Acknowledging and greeting guests within five feet with a professional and friendly demeanor.
Using guest last names during interactions.
Using salutation of the day and welcoming guests to the location.
Practicing proper Towne Park phone etiquette.
Posting up in designated areas when not completing tasks.
Assisting guests with room changes when needed.
Assisting with the delivery and pick up of items to guest rooms.
Opening all vehicle and hotel doors for guests.
Assisting guests with directions, taxis, reservations and other inquiries.
Providing guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Delivering messages, items and/or guest amenities as requested.