Door Attendant

Four Seasons•San Francisco, CA

14d

About The Position

The Door Attendant c reates a strong sense of arrival for Residents and their guests. Arranges for cars to be parked or retrieved through the assistance of the valet and arranges transportation for Residents and/or guests from 3rd Street. The Door Attendant ensures the upkeep of the front entrance to ensure a clean, crisp, and organized entrance at all times. As needed, the Door Attendant will assist with deliveries to the Residences and/or Common Areas.

Requirements

Troubleshooting and problem-solving skills
Strong verbal and written communication skills
Strong customer satisfaction/people skills
Ability to multi-task in demanding environment
Valid Driver’s License required.
Fluent in English, reading and writing
High-School education or equivalent experience
Ability to utilize computer equipment and use email; experience with Outlook, HotSOS, Keytrack, etc. is preferred.
Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, and evenings.
Must already be legally permitted to work in the United States.

Responsibilities

Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism.
Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
Ensure timely and quality-driven completion of service request.
Greets owners and guests who arrive by private car, taxi, or limo by opening their car door and welcoming them. Assists them exiting from cars.
Issues appropriate valet parking ticket to guests.
Gives verbal greeting to guests arriving on foot.
Unloads items from car, tags it and issues claim tickets when appropriate. Assists to deliver items to the unit.
Assures the smooth flow of traffic on the drive by directing cars and directs valet parkers to park cars.
Ensures the drive is a one-way only, does not permit unauthorized vehicles to pull into the entrance drive way.
Provides directions, recommendations, and information about the city and its attractions.
Hails taxis as needed.
Resolves owner complaints, assists in all inquiries in connection with services, hours of operations, key personnel, in-house events, etc.
Responsible to provide a high level of cleanliness on the driveway and 3rd Street entrance.
Assists Resident Service Attendants and Concierge with responsibilities and duties in their absence or due to heavy volume periods.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Exemplary representation of the Four Seasons brand through consistently building trust and conducting best practices in all dealings with residents, colleagues and third-party professionals.
Apply an ethical and moral approach to influence the outcome of situations.
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
Ability to work with minimal supervision.