Door Attendant

Highgate Hotels•New York, NY

4d•$18 - $24•Onsite

About The Position

The Door Attendant responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. He/she is also responsible for providing assistance into and out of the hotel as well as assisting with transportation needs.

Requirements

High School diploma or equivalent required.
Must have a valid driver's license for the applicable state.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Nice To Haves

Experience in a hotel or a related field preferred.

Responsibilities

Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
Assist guests with cabs and other transportation requirements.
Call the garage for valet cars, if applicable.
Open vehicle and hotel doors and greet arriving and departing guests.
Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
Be aware of VIP and repeat guests; greet them by name.
Announce departing shuttles.
Maintain cleanliness of motor entrance and front door.
Maintain a warm and friendly demeanor at all times.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.