Door Attendant

Kimpton Hotels & Restaurants•New York, NY

10d

About The Position

Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. When assisting guests with their luggage and packages, maintain a professional, friendly, and helpful attitude.

Requirements

1 year of experience in customer service or similar role.
High School Diploma is preferred.
Basic writing skills, professional communication skills.
Knowledgeable of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

Greet all guests upon arrival, open doors for visitors/guests to the hotel, and provide them with information on the hotel and surrounding area.
Get assignments, keys, pager, radio, and special guest request from your supervisor at the beginning of your shift.
Help guests bring luggage to the reception desks, their room, or to the curb to meet transportation when they're checking in and upon their checkout.
Arrange transportation and assist guests into cars and call taxis when needed.
When the concierge is not available, assist with booking tours and providing general information to guests.
When the valet is busy, cover for lunch breaks, and cover in their absence.
Ensure that the "no parking zone" is kept free and clear for guest arrival in the case of emergency.
Assist with notification and delivery of messages, packages, flowers, wine, and other items to guests in their rooms.
Clean and maintain the appearance of the surrounding areas of the hotel, monitor and replenish supplies and cleaning tools when needed.
Return lost items found to the Housekeeping Department.
We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.