Door Attendant - Carillon Hotel and Spa

Reimagined Parking • Miami Beach, FL

2d • Onsite

About The Position

The Door Attendant plays a key role in delivering exceptional guest experience and ensuring the smooth daily operation of the facility. This position is responsible for providing courteous, professional service to all guests while maintaining a welcoming and safe environment that exceeds client expectations. The Door Attendant works closely with team members, the Operations Manager, and Shift Supervisors to uphold service standards and support overall site operations.

Requirements

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests

Nice To Haves

• Previous customer service experience, preferred

Responsibilities

• Warmly greet all arriving and departing guests in a friendly, professional manner
• Open and close main entrance doors for all guests (not limited to valet customers)
• Provide concierge-style assistance, including: Directing guests to on-site amenities and services, Coordinating taxi, rideshare, or shuttle services, Notifying valet attendants of vehicle requests, Communicating guest arrivals to front desk personnel when applicable
• Address guest questions, concerns, and requests promptly with professionalism and respect
• Escalate guest issues or operational concerns to the Shift Supervisor or Operations Manager as needed
• Maintain clear and courteous communication with guests, clients, and team members at all times
• Monitor entry areas to ensure a safe and organized environment
• Immediately report any accidents, incidents, or safety concerns

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed