Door Attendant - San Antonio, TX

Parking Management Company•San Antonio, TX

22h•Onsite

About The Position

The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience. The primary objective is to provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Doorman is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Requirements

A high school diploma or GED is required.
A valid driver’s license and reliable transportation are required for this role.
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion.
Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
Must have the stamina to stand, walk, and lift to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.
Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Experience in parking, hospitality, or a similar customer service field is beneficial.

Responsibilities

Assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience.
Greets guests, manages luggage transfers, explains hotel amenities, coordinates departures, and helps arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
Promptly handles guest requests, provides recommendations, and assists with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
Ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support smooth and professional guest experience.
Upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs.
Attend staff meetings and complete all required training modules on time.