Door Attendant

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

37d

About The Position

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, Door attendant must be experienced in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple language.

Requirements

Previous experience in similar role and/or experience in the hospitality industry
Working knowledge in all basics of food, beverage, and personal valet services
Excellent customer service skills
Employee must be able to communicate effectively in English
Must have the flexibility to be able to work to cover a variety of shifts, which include holidays, weekends, and/or nights.

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Direct guests to Security Desks for “check-in” and assist in assuring that policies and procedures are followed without any exception.
Assist Valets during busy periods by answering valet phone, opening vehicle doors and handling out valet tickets.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Be familiar with the fire alarm system operations and report all incidents to management.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass.
Direct all inquiries regarding all Association affairs to the management office.
Deliver groceries, luggage and packages to units as requested.
Control the valet carts where they are and who are using them. Must be locked at all times.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Be familiar with the fire alarm system operations and report all incidents to management .
Communication is very important. Between shifts, Door Attendant must inform the incoming Door Attendant all significant information (Ex. Mail, Messages, Etc.)