Door Attendant

Four Seasons Hotels and Resorts•San Francisco, CA

1d•$29•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean. Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. The role of the Door Attendant is to create a strong sense of arrival for hotel, restaurant, resident and banquet guests. The Door Attendant arranges for cars to be parked or retrieved, arranges transportation for guests, and assures that guests’ arrival and departure is swift and complete.

Requirements

Have excellent customer service and guest contact skills
Reading, writing, and oral proficiency in the English language is required
Above average written and verbal communication skills are required
Must be able to multi-task and have the ability to manage priorities with a high attention to detail
Must be able to work a flexible schedule (mornings/nights/weekends/holidays)
Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 – 100 lbs, respectively
High school education or equivalent experience is required

Nice To Haves

Prior Guest Services or luxury Hotel experience is preferred

Responsibilities

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
Assists guests descending from cars.
Issues appropriate valet parking ticket to guests who want car parked.
Gives verbal greeting to guests arriving on foot.
Opens hotel doors for all guests.
Unloads guest luggage from car, tags it and issues claim tickets to the guest.
Directs hotel guests to the Front Desk for check-in.
Transfers luggage to the Bell Staff.
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
Provides guests with directions, recommendations, and information about the city and its attractions.
Hails taxis as needed.
Loads luggage in car for departing guests.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
Greets all guests passing through Front Door and offers them assistance.
Works harmoniously and professionally with co-workers and supervisors.