Door Attendant - The Ritz-Carlton
About The Position
As a Door Attendant, you set the tone for every stay with a warm welcome, polished professionalism, and an instinct for anticipation. Whether greeting guests by name, assisting with arrivals and departures, coordinating transportation, or ensuring the entrance is always pristine and inviting, you create a seamless first impression that reflects the legendary service of The Ritz-Carlton. Your presence communicates confidence, care, and genuine hospitality—before a single word is spoken. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other—beginning at the very front door. Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
Requirements
- High School diploma or equivalent
- None
- Must have general knowledge of basic customer service skills and be fluent in oral and written English.
- Must have knowledge of local establishments, businesses and the surrounding community in general.
- Must be able to see objects and people at a distance.
- Must be able to communicate verbally and understand and follow verbal instruction.
- Must be able to use tact and understanding when dealing with a variety of customer service problems.
Responsibilities
- Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
- Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
- Responds to inquiries and promotes the property’s amenities and restaurants.
- Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
- Use empowerment to exceed associate and guest expectations and resolve conflicts.
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Points out to each guest the fire exits, usage of TV and A/C and provides ice.
- Performs other duties as assigned, requested or deemed necessary by management.
Benefits
- Medical, dental, & vision insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
