Customer Service - Donor Support Technician

CSL•Fayetteville, NC

6d•Onsite

About The Position

Responsible for preparing the donor, donor area and equipment for the pheresis processors. The role involves preparing the autopheresis machine for the pheresis process, monitoring the donor and the pheresis process, and responding to specific alarms or signals. The technician will disconnect the donor when the process is complete, maintain awareness of any donor reactions, and notify appropriate staff. Duties include using a Personal Digital Assistant (PDA) to record incidents and link equipment to donors, alerting supervisors of donor flow issues, and ensuring accurate recording of donor data in the electronic donor information management system. The role also requires maintaining a clean work environment, following Health Safety & Environmental (HSE) and OSHA policies, promoting safety, and maintaining confidentiality of information. Bilingual skills may be required, and the technician may be cross-trained in other areas. Perform job-related duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations
Must be able to see and speak with customers and observe equipment operation.
Reach, bend, kneel and have high level of manual dexterity
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Nice To Haves

Bilingual skills may be required

Responsibilities

Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
Maintains confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.