Customer Service - Donor Support Technician

CSL•Ocala, FL

11d•Onsite

About The Position

Responsible for preparing the donor, donor area and equipment for the pheresis processors. This role involves preparing the autopheresis machine, monitoring the donor and the pheresis process, responding to alarms, and disconnecting the donor upon completion. The technician must maintain awareness of donor reactions, record incidents using a Personal Digital Assistant (PDA), and ensure accurate data recording in the electronic donor information management system. The role also includes maintaining a clean work environment, ensuring sufficient supplies, and adhering to Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies. Confidentiality of information is paramount. Bilingual skills may be required, and the technician may be cross-trained in other areas. Performs job-related duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations
Understand, remember and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Responsibilities

Prepares the autopheresis machine for the pheresis process.
Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnect the donor when the process is complete.
Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understand the policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
Maintain confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.