Donor Support Tech

CSL•Racine, WI

About The Position

The Donor Support Tech prepares donors, donor areas, and equipment for the pheresis process, operates and prepares autopheresis machines, monitors donors and the process, responds to alarms, and disconnects donors when the process is complete. The role observes donors for reactions and notifies appropriate staff, records incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and ensures donor data is accurately entered in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs). The position also helps maintain donor flow, a clean and efficient work environment, and adequate operating supplies and forms. The employee follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) procedures, promotes safety, and protects confidential personnel, donor, and center information. Cross-training, bilingual skills, and other job-related duties may be required to meet business needs.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals that occur during the process.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.