Donor Support Representative (Seasonal)

World Help • Forest, VA

1d • Onsite

About The Position

The Donor Support Representative serves as a supporting role to the Donor Support Team by updating and managing donor information in the CRM database, working through inbound and outbound donor related calls, and assisting in executing “Thank You” programs. Together, these responsibilities allow the Donor Support Representative to ensure that World Help provides excellent customer service and relevant information concerning programs, projects, and donation methods to all donors.

Requirements

• Experience in customer service.
• Efficient use of time management.
• Exemplary multitasking skills.
• Clear/effective verbal and written communication skills.

Nice To Haves

• Bachelor’s Degree
• Customer relationship management (CRM) database experience.

Responsibilities

• Update and manage all donor information in CRM database.
• Answer all types of inbound donor related calls through the main World Help line.
• Provide project updates and general donor education on World Help.
• Maintain up-to-date knowledge in World Help’s ongoing marketing and acquisition campaigns.
• Respond to all external and internal emails in a timely manner, within a 24-hour maximum time frame.
• Make outbound calls to donors as needed.
• Assist the team in executing “Thank You” programs.
• Problem solve any donor issues in a timely and professional manner while communicating any escalated scenarios to the Donor Support Supervisor.
• Any additional duties needed to drive World Help’s mission, vision, and organizational values.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed