Donor Services Trainer (Lexington)

The Blood Connection•Lexington, SC

13d•Onsite

About The Position

A Donor Services Trainer provides and documents training for apheresis, special donations and when required, whole blood collections procedures. Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations/standards and training records are maintained in a method that ensures completeness and accuracy. This role conducts departmental audits to ensure staff are performing tasks correctly and promptly takes action to correct any unapproved deviations. This role assists Donor Services management with various departmental tasks and projects. The Donor Services Trainer sets an exceptional example for excellent customer service and technical performance. This role provides on floor collection staff duties when required. This role travels to various fixed site centers as needed which may require short term out of town stays depending on distance and length of training needs.

Requirements

High School Diploma or GED
Two years of blood collection experience
General knowledge of Hematology
Valid Driver’s License with no major infractions and dependable transportation
Ability to organize and prioritize workload and meet deadlines
Excellent analytical, organizational, interpersonal, verbal, and written communications skills
Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
Excellent customer services skills
Ability to read, understand, and follow written and verbal instructions
Ability to follow SOP in a heavily FDA regulated environment
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers

Nice To Haves

CPR Instructor’s Certification (preferred prior to hire, but may obtain after acquiring position)

Responsibilities

Provides training and development for staff performing donor collections
Obtains and maintains CPR instructor certification and provides CPR training for new hire and existing staff
Provides remedial training as indicated by Donor Services management
Provides updates in regard to trainee progress/challenges to appropriate manager
Ensures staff training manuals are inspection/audit ready
Updates departmental JDTRs (Job Description Training Requirements) as needed
Assists with training related issues during external and internal inspections/audits
Ensures Donor Services procedures, processes and policies are current and in compliance with regulatory standards
Performs departmental audits to ensure all equipment QC meets compliance standards
Assists with investigation and completion of Donor Services occurrence reports and provides retraining for staff with unacceptable occurrence rates
Assists with daily collection QC review when required
Works on floor performing collection duties when required
Performs special projects as indicated by Donor Services management
Provides back up for department management
Maintains standards established by FDA, AABB, CLIA and other governing bodies; stays abreast of new and/or impending regulatory changes
Stays abreast of new trends, technology, regulations as related to donor collections
Acts as a resource for collections staff
Functions to foster teamwork and enhance operational success
Other duties as assigned or required