Donor Services Tech 1

HOUCHIN COMMUNITY BLOOD BANK•Bakersfield, CA

7d•$17 - $19•Hybrid

About The Position

Perform registration and donor screening procedures for all potential donors. Giving every donor exceptional customer service and ensuring all steps are consistent with current practices, compliant with all regulatory requirements, and assure donor and recipient safety.

Requirements

Customer service experience
Basic keyboarding skills
High school diploma or equivalent
Excellent written and oral communication skills (able to convey and receive verbal and written information clearly while being sensitive to the audience addressed)
Self-motivated with the ability to work in a team setting
Ability to organize tasks efficiently and accurately
Ability to follow instructions, reason and make appropriate judgments
Ability to lift, carry, push, and pull up to 45 pounds.
Ability to stand and sit for extended periods of time
Ability to intermittently kneel, squat, bend, twist, reach, and climb up and down steps

Nice To Haves

Medical terminology or medical training background is desired

Responsibilities

Perform and evaluate the donor’s health history screening with minimal errors
Use the current computer system to register donors, access and input donor information quickly and accurately in compliance with all standard operating procedures
Guide the donors through the process with respect, courtesy, and attention
Be courteous, conscientious, and professional when interacting with internal and external customers
Maintain donor confidentiality while demonstrating concurrent documentation throughout the process
Work in a fluid, dynamic professional environment, collaborating and promoting a positive attitude and teamwork
Positively identify donors throughout the donation process
Provide educational information to donors on other donation types
Correctly perform, document, and evaluate all quality control (QC) of equipment
Ensure all equipment is operational and properly used to minimize the cost of repair and maintenance
Ensure work areas are clean, well-stocked, and organized at all times
Float between fixed sites and mobile collections
Assist in set-up and tear down of blood collection equipment on mobiles, according to established plan
Attend and participate in staff meetings and trainings
Demonstrate dependability and punctuality
Maintain a professional appearance
Understand and adhere to the policies and standards developed by Houchin Community Blood Bank