Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•Onsite

About The Position

The Donor Services Associate I is responsible for accepting donated goods from the public and maintaining the donation area in a neat and orderly manner, both inside and outside. If located in a facility, the associate will assist in other areas of the store as needed. A background check is required for this position. The mission of Goodwill Industries of the Inland Northwest is to help people build independence within the communities they serve, and the vision is to ensure every person served has the opportunity to achieve their fullest potential as an individual, enriching our communities. The organization values Respect, Quality, and Responsibility.

Requirements

Must pass background check.

Responsibilities

Provide outstanding customer service.
Greet donors at their vehicle.
Assist in unloading acceptable donations in a timely and courteous manner.
Thank donors for donations and ensure a receipt is offered to each donor, regardless of the size of the donation.
Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code, including issued items such as DSC vests.
Prepare records and reports as requested.
Keep supervisor informed of problems and suggestions related to the job.
Perform other duties in production and retail as assigned.
Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
Ensure donations are secure and appropriate sort is performed indoors.
Keep donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate count of donors on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing (refer to Operating Manual).
Call supervisor at the beginning of each shift to report in and advise of the condition of the DSC site and donor counts.
Report any maintenance or safety discrepancies immediately to your supervisor.
Attend department, organization, and other meetings/training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
Other duties as assigned.