Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•Onsite

About The Position

The Donor Services Associate I is responsible for accepting donated goods from the public and maintaining the donation area in a neat and orderly manner, both inside and outside. If located in a facility, the associate may assist in other areas of the store as needed. This role requires providing outstanding customer service, greeting donors, assisting with unloading donations, and ensuring receipts are offered. The position also involves preparing records and reports, keeping the supervisor informed of issues, sorting donations according to requirements, and ensuring the security and proper sorting of donations indoors. Maintaining a clean and orderly donation area, ensuring equipment is in good working order, and accurately counting donors are also key responsibilities. The associate must also ensure the donation site is properly secured at closing, report in at the beginning of each shift, and immediately report any maintenance or safety discrepancies. Attendance at required meetings and training, collaboration with Workforce and Family Services, and adherence to all policies, procedures, and safety regulations are expected. This includes proper use and maintenance of Personal Protective Equipment (PPE) and maintaining agency confidentiality. The mission of Goodwill Industries of the Inland Northwest is to help people build independence within the communities they serve, with a vision of enabling every person served to achieve their fullest potential.

Requirements

Must pass background check.

Responsibilities

Provide outstanding customer service.
Greet donors at their vehicle.
Assist in unloading acceptable donations in a timely and courteous manner.
Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code.
Prepare records and reports, as requested.
Keep supervisor informed of problems and suggestions related to the job.
Store DSA's will perform other duties in production and retail as assigned.
Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
Keep donation area neat, clean, and orderly.
Ensure equipment is in good working order.
Maintain an accurate count of donors on the DSC Worksheet.
Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).
Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts.
Report any maintenance or safety discrepancies immediately to your supervisor.
Attend department, organization and other meetings/training as required.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
Other duties as assigned.