Donor Service Specialist II

CENTRAL CALIFORNIA BLOOD CENTER•Fresno, CA

just now•$20 - $21•Hybrid

About The Position

Donor Services Specialists support CCBC’s mission by providing safe, high-quality donor experiences through screening, blood collection, donor education, and operational support in both our donor centers and mobile operations. Positions progress from donor screening and operational support (DS I) to certified whole blood phlebotomy (DS II), to automated collections and advanced responsibility (DS III) based on organizational need and/or employee competency.

Requirements

High School diploma or GED, required
Must have a clean driving record

Nice To Haves

One year of working in a customer service position, preferred
Certification preferred
Basic CPR certification, preferred

Responsibilities

Trained and competent in whole blood phlebotomy
Support operations at both fixed donor centers and mobile blood drives, as scheduled.
All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions.
Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs.
Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort.
Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow.
Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards.
Always protect donor confidentiality and safeguard health information.
Verify donor identity and ensure accurate labeling, documentation, and handling of blood products to maintain traceability and patient safety.
Prepare, clean, and maintain equipment and donor areas while maintaining a safe, compliant work environment at fixed sites and mobile drives.
Follow all SOPs, COPs, safety guidelines, quality systems, and regulatory requirements governing blood collection and donor care. Participate in required training and competency assessments.
Show flexibility in assignments, including travel to mobile drives or other locations as needed.
Support CCBC’s mission, core values, and workplace culture while maintaining reliable attendance and compliance with California meal and rest period requirements.
Employees may need to drive CCBC Vehicles and complete driver training on non-CDL vehicles.
Employees may be eligible to drive CDL vehicles based on additional training.
Attendance and punctuality are essential parts of the position.