Donor Service Representative DC - Full Time

GOODWILL KEYSTONE AREA•Reading, PA

11d•$16 - $0•Onsite

About The Position

The Donor Service Representative is responsible for assisting and promoting donations of clothing and household items to the Goodwill Keystone Area Distribution Center Outlet through positive customer service. The role emphasizes creating a culture of belonging where all people feel respected and valued, celebrating diversity, and reflecting the communities served.

Requirements

No formal education necessary.
Must be 18 years of age or older.
Ability to communicate effectively, including speaking, hearing, reading, and writing.
Ability to interact with donors and customers satisfactorily.
Must present a neat and positive appearance and demeanor.
Must possess good customer service skills.
Must be able to stand for extended periods.
Must be able to lift up to 50 pounds frequently.
Must be able to work a flexible schedule to include evenings and weekends.
Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
Ability to stand continuously for more than 75% of the shift.

Responsibilities

Greets donors in a pleasant and professional manner.
Promotes and represents Goodwill Keystone Area in a positive manner.
Assists donors with donations, including unloading from vehicles.
Issues donation receipts.
Politely refuses items on the “thanks, but no thanks” list.
Provides donation information and general Goodwill Keystone Area information to donors.
Completes donor tracking paperwork accurately and submits in a timely manner.
Steri-fabs appropriate items following all safety precautions.
Adds and logs items appropriately.
Prices hard goods/furniture as needed.
Assists in maintaining a clean and orderly production and donor area, as well as the outside donor area.
Supports, promotes, and participates in organizational programs and special events.
Promotes an environment of workplace safety.
Ensures duties are performed in a safe manner and safety requirements are adhered to.
Follows all safety precautions, age requirements, and techniques when operating material handling equipment.
Reports all safety hazards to the Outlet Coordinator in a timely manner.
Communicates progress, problems, and concerns to the Outlet Coordinator.