Donor Service Representative - FT

GOODWILL KEYSTONE AREA•Montgomery Township, PA

1d•Onsite

About The Position

The Donor Service Representative assists and promotes the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations through positive customer service. This role is responsible for greeting donors, assisting them with unloading donations, issuing donation receipts, and politely refusing items not accepted by the organization. The position also involves providing donation and general company information, completing donor tracking paperwork, and supporting the transportation department with loading/unloading trucks and material distribution. Additionally, the role includes tasks such as Steri-fabbing items, pricing hard goods, maintaining a clean and orderly work area, promoting workplace safety, and communicating with the Production Manager.

Requirements

Must be at least 18 years old.
Ability to speak, hear, read and write.
Ability to speak English in order to interact with donors and customers satisfactorily.
Must present a neat and positive appearance and demeanor.
Must possess good customer service skills.
Must be able to stand for extended period.
Must be able to lift up to 50 pounds frequently.
Must be able to work a flexible schedule to include evenings and weekends.
Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
Ability to stand continuously for more than 75% of the shift.
Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
Possession of a forklift license or the ability to become certified as a forklift operator.

Responsibilities

Greets donors in a pleasant and professional manner.
Promotes and represents Goodwill Keystone Area in a positive manner.
Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors.
Completes donor tracking paperwork accurately and submits in a timely manner.
Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
Steri-fabs appropriate items following all safety precautions.
Price hard goods as needed.
Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
Supports, promotes and participates in organizational programs and special events.
Promotes an environment of workplace safety.
Assures that duties are performed in a safe manner and safety requirements are adhered to.
Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc.
Follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
Communicates progress, problems, and concerns to the Production Manager.