Donor Relations and Gift Processing Manager
About The Position
L’Arche Canada is seeking a Donor Relations & Gift Processing Coordinator to play a key role in supporting its mission through both strong relationships and reliable data. This role sits at the intersection of donor experience, data integrity, and financial administration. The position will support the full lifecycle of giving—from responding to donor inquiries and building meaningful connections, to ensuring gifts are processed, recorded, receipted and reconciled with accuracy and care. The work will help ensure donors feel valued and connected, while strengthening the systems and processes that uphold trust, accountability, and excellence across fundraising operations.
Requirements
- 3–5 years of experience in donor relations, gift processing, or nonprofit database management
- Experience using Blackbaud Raiser’s Edge NXT
- Strong understanding of Canadian fundraising practices, CRA receipting, and donor compliance requirements
- Experience with financial reconciliation, reporting, and recurring donation/payment processing
- Strong proficiency in Excel and data management
- Excellent donor communication and stewardship skills
Nice To Haves
- Bilingualism (English/French)
- Experience with gifts of securities
- Experience with online donation platforms and payment systems
- Experience in a national or multi-site nonprofit environment
Responsibilities
- Maintain accurate donor and gift records in Raiser’s Edge NXT
- Create and update constituent records, ensuring data integrity and completeness
- Conduct regular data quality checks and manage NCOA updates
- Generate reports and support data requests for fundraising and leadership
- Act as primary liaison with CRM provider (Blackbaud)
- Supervise part-time data entry support
- Identify and implement improvements to systems and processes
- Receive, process, and record all donations (mail, online, phone, EFT)
- Deposit cheques and process credit card transactions
- Administer recurring giving, including monitoring and follow-up on failed payments
- Process gifts of securities in coordination with financial partners
- Issue accurate charitable tax receipts and acknowledgements in compliance with CRA guidelines
- Investigate and resolve discrepancies in donor records or transactions
- Maintain confidentiality and strong internal controls
- Serve as the first point of contact for donors and the public by phone and email
- Respond to inquiries with warmth, accuracy, and timeliness; escalate as needed
- Build strong donor relationships through thoughtful, service-oriented communication
- Address donor questions related to gifts, tax receipts, and records
- Support donor stewardship through thank-you calls and personalized acknowledgements
- Draft and adapt donor communications using approved templates
- Foster a culture of gratitude, respect, and belonging in all interactions
- Reconcile donation records with banking and finance systems
- Prepare regular reconciliation reports (monthly, YTD, and campaign-specific)
- Support month-end, year-end, and audit processes
- Ensure accuracy and completeness of data shared with Finance
- Act as point person for office operations
- Manage office-related logistics and support organizational needs
- Provide administrative support to the fundraising team
- Contribute to a collaborative, values-driven team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
