Donor Recruitment Specialist-Bethlehem, PA

HCSC•Bethlehem, PA

11d•Onsite

About The Position

Miller-Keystone Blood Center (MKBC) is seeking a full-time Donor Recruitment Specialist for their Bethlehem location. This role supports the mission of saving lives by ensuring a sufficient blood supply for local hospitals in PA and NJ. The position involves facilitating communication with blood donors through the Bethlehem Call Center and managing registration at the front desk. The anticipated hourly wage starts at $15.07/hr and is commensurate with experience. MKBC offers a comprehensive benefits package for full-time employees.

Requirements

A minimum of a high school diploma or GED is required
2 years of experience preferred in sales, customer service, call centers, healthcare or related fields.
Strong experience in Outlook, multi-line phone systems, Microsoft office and Excel (preferred)
Meet key performance metrics to contribute to the overall success of the team.
Excellent communication (verbal, written, and listening) to engage with donors and employees of all backgrounds.
Proven ability to maintain accuracy through strong attention to detail, coupled with a commitment to reliability and consistency in all tasks.
Strong work ethic including attendance, trust, and reliability.
A passion to work in a fast-paced environment and handle changing priorities to meet the needs of the blood center.
Reliable transportation and a clear and valid driver's license are required.

Nice To Haves

Excel (preferred)

Responsibilities

Provide support to our donors by scheduling appointments both over the phone and in person.
Educates donors on the need and importance for blood supply providing exceptional customer service.
Recruits donors using Hemaconnect system
Greeting and assisting donors, visitors, and clients in a friendly yet professional manner.
Providing accurate information, responding to inquiries, and resolving issues promptly and respectfully.
Perform additional tasks as assigned, including training, becoming familiar with SOP's, and assisting with special projects as needed