Donor Recruitment Associate

New York Blood Center Enterprises•St. Paul, MN

3d•Onsite

About The Position

Memorial Blood Centers (MBC) has served Minnesota and Wisconsin for over 75 years, delivering more than 125,000 lifesaving blood products annually to over 50 hospitals, EMS, and healthcare partners. As part of New York Blood Center Enterprises (NYBCe), MBC is a vital community lifeline dedicated to helping patients and advancing global public health. This role involves performing liaison and support activities related to the recruitment management of sponsors, coordinators, and donors. Responsibilities include administrative paperwork, sponsor and donor communications, database queries, web searches, dissemination of daily collection performance, special event coverage, and distribution of drive media and promotional materials. The position also manages the high school scholarship program and recruits blood donors at off-site events.

Requirements

High school diploma or equivalent
Demonstrated working knowledge of Microsoft Suite

Nice To Haves

Associates or Bachelor's Degree preferred
2 years experience in customer service, sales, and/or administrative support
Blood banking knowledge and customer service training preferred

Responsibilities

Perform liaison and support activities related to recruitment management of sponsors, coordinators and donors including administrative paperwork, sponsor and donor communications, data base queries, web searches, dissemination of daily collection performance, special event coverage, and distribution of drive media and promotional materials.
Coordinate communications between sponsors, coordinators, donors, recruitment representatives and the blood center.
Serve as primary point of contact for the Donor Recruiters when they are not in the office and provides back-up and support coverage as needed.
Answer and/or work with Account Managers to resolve general questions, recruitment issues, solve problems, and update/maintain donor.
Create and provide promotional materials to Account Managers.
Communicate details and results with staff.
Uses software systems to produce queries, donor lists and other applicable reports to recruitment and management.
Maintains accurate computer data entry, appointment schedules, and written records.
Possesses a clear understanding of the donation process and donor deferral guidelines and procedures.
Refers donor inquiries to appropriate personnel.
Respects confidentiality regarding donor information and MBC’s materials.
Manage high school scholarship program.
Recruit blood donors at off-site events such as health fairs, sign up sessions or day of blood drives.
Helps with additional projects as needed.
Provide support calling of donors for blood drives.
Create call lists.
Provide support calling of donors for blood drives.
Supports donor calling efforts by following scripts.
Presents a positive public image when speaking with donors.
Builds rapport with donors using effective listening.
Maintains confidentiality of donor data.