Donor Greeter

Goodwill of the Finger Lakes • Webster, NY

2d • $0 - $18

About The Position

As a Donor Greeter at Goodwill of the Finger Lakes, you are often the first person donors interact with when they visit the stores. You welcome donors, assist with their contributions, and ensure donated items are properly handled, helping support Goodwill's mission and create opportunities in the communities it serves. The role combines retail, donation receiving, and processing work, with frequent interaction with donors and customers and possible exposure to outdoor weather. Work may also take place in a warehouse-like donation processing area. Open and flexible availability is preferred, and evening, weekend, and holiday work is required; schedules may vary based on business needs.

Requirements

• Strong communication and interpersonal skills.
• Basic math and recordkeeping skills.
• Ability to work independently and as part of a team.
• Commitment to providing outstanding customer service.
• Ability to follow safety procedures and maintain an organized work environment.
• Positive attitude and willingness to learn.
• Willingness to work evenings, weekends, and holidays.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to frequently lift, carry, push, and pull donated items and equipment.
• Ability to regularly bend, reach, crouch, and perform other physical movements associated with donation handling.
• Ability to safely move merchandise and donations of varying sizes and weights.
• Ability to work both indoors and outdoors during donation acceptance.

Nice To Haves

• High school diploma or GED.
• Previous retail, warehouse, customer service, or donation center experience.
• Open and flexible availability.

Responsibilities

• Welcome donors and assist them with unloading and bringing donations into the store.
• Serve as a friendly and knowledgeable first point of contact for donors and visitors.
• Accurately record and maintain donation log documentation.
• Sort donated goods into appropriate categories for processing and transportation.
• Properly label carts, containers, and other equipment used for donation processing.
• Assist with loading and unloading merchandise and equipment as needed.
• Follow safety procedures when handling donations, moving merchandise, and operating equipment.
• Address donor and customer concerns courteously and respectfully, seeking leadership support when needed.
• Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment.
• Support store operations through cross-training opportunities and additional responsibilities as assigned.
• Create a welcoming and positive experience for visitors while representing Goodwill's mission.
• Provide efficient and safe customer service with professionalism, courtesy, and respect.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed