Donor Family Advocate

LifeNet Health•Virginia Beach, VA

3d•$49,878 - $83,130•Onsite

About The Position

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Virginia Beach, VA (Sabre) Department: Donor Family Services Schedule: Monday – Friday, 11:15AM - 8:15PM (some weekends required) Clinical Status: Non-Clinical HOW YOU’LL MAKE AN IMPACT As a Donor Family Advocate you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for coordinating LifeNet Health’s donor family bereavement support program. The incumbent extends grief education and support to bereaved donor family members. Provides community resources, develops/delivers grief workshops and special events, provides education to healthcare professionals, facilitates advisory committees and regularly interacts with donor families throughout the community. The incumbent must assess the needs of each individual and act accordingly to support them, exemplifying the mission, attributes and values of LifeNet Health on a continuous basis. Your work will have purpose every single day, contributing directly to life-changing outcomes.

Requirements

Bachelor’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
Valid Driver License
3 years related work experience – Social Sciences, Psychology, Counseling, Donation, Pastoral or related field
Ability to perform involved, independent research and creative work utilizing Knowledge of the death and grief process
Ability to plan and execute workshops and special events.
Research resources based on individuals’ needs.
Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
Willingness to embrace and follow through on continuous learning.
Able to prioritize multiple, competing priorities and manage time/workload.
Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery
Proficient in MS Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite

Nice To Haves

Master’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
5 years’ experience working with grief and loss
Certification of Thanatology, CTBS Certificate

Responsibilities

Communicates with bereaved donor family members to promote healing following the death of a loved one through assessment of the situation utilizing telephone calls and personal contact so to provide appropriate and timely listening and suggestions for follow-up.
Collaborates with other local professionals.
Plans and implements regular donor recognition ceremonies, donor family events, and workshops to remember donors and honor their family using comprehensive knowledge of grief and loss, program management skills and knowledge of community resources.
Facilitates quarterly meeting of the Donor Family Advisory Committee to communicate ideas and seek feedback by developing stimulating agenda items, planning meeting logistics, directing flow of meeting, coordinating minutes, and leads follow through.
Researches the disposition of donor gifts of organs and/or tissue upon request of the donor family by accessing appropriate information databases and provides accurate verbal and/or written responses in a timely and sensitive manner.
Develops ideas for quarterly donor family newsletter articles in order to serve information needs of bereaved families and drafts articles using effective business writing technique.