Donor Experience Officer

University of Arkansas • Fayetteville, AR

3d • Onsite

About The Position

The Donor Experience Officer (DXO) works as part of a high-performing, donor-centered team responsible for assisting the Division of Advancement with creating deeper connections with its donors and alumni. Using a variety of channels (email, social platforms, video conferencing, and phone) the DXO focuses on discovery and qualification of an assigned portfolio of prospects and donors by providing outreach and information that increases their engagement and potential for giving. The DXO must be able to clearly articulate the mission and goals of the University of Arkansas while demonstrating enthusiasm for its vision and aspirations. The DXO will manage a portfolio of 1,000 donors with clear weekly, monthly, and annual goals. The position will collaborate with other departments both internally at the University of Arkansas (including Advancement Marketing and Communications, Development Outreach, and the Arkansas Alumni Association) and externally execute 1:1 outreach campaigns using technology resources including EverTrue’s cloud platform, social media and virtual communications software. Working under the supervision of the Associate Vice Chancellor, Philanthropy and Engagement, the DXO will work under the guidance of the EverTrue Advancement Programs Manager. Comfort with making personalized solicitations, daily use of video, phone, and email and use of multiple databases and virtual communication technology is critical to success in this role. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor’s degree from an accredited institution of higher education
• Displays strengths in professionalism with strong customer service orientation as evidenced by application materials
• At least one to three years of experience using social media, text messaging, phone, and video conferencing as communication channels in a professional position
• At least one to three years of experience navigating and using databases, CRM systems or other technology platforms
• At least one to three years of direct sales, fundraising, hospitality or marketing experience

Nice To Haves

• Advanced degree from an accredited institution
• Displays strengths in entrepreneurship and program development as evidenced by application materials
• Three or more years of experience in a higher education setting
• Three or more years of direct sales, fundraising, hospitality or marketing experience
• Proven record of relationship-building, leadership, and collaborative skills

Responsibilities

• Assisting the Division of Advancement with creating deeper connections with its donors and alumni.
• Focusing on discovery and qualification of an assigned portfolio of prospects and donors by providing outreach and information that increases their engagement and potential for giving.
• Managing a portfolio of 1,000 donors with clear weekly, monthly, and annual goals.
• Collaborating with other departments both internally at the University of Arkansas (including Advancement Marketing and Communications, Development Outreach, and the Arkansas Alumni Association) and externally to execute 1:1 outreach campaigns using technology resources including EverTrue’s cloud platform, social media and virtual communications software.
• Making personalized solicitations.
• Daily use of video, phone, and email.
• Use of multiple databases and virtual communication technology.
• Creating and maintaining collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level