Donor Database Coordinator

Meals on Wheels Western Michigan•Grandville, MI

8h•Onsite

About The Position

As the Donor Database Coordinator at Meals on Wheels Western Michigan, you’ll play a key role in fueling our impact. You’ll be the steward of our donor and volunteer data—keeping our CRM systems accurate, efficient, and ready to power meaningful fundraising, community events, and donor engagement. Your work ensures that every gift, every volunteer hour, and every act of generosity helps nourish seniors throughout our community. In this role, you will align with the organization's mission and values and provide outstanding customer support to seniors and their families.

Requirements

Database management: 2 years (Bloomerang and Qgive currently utilized)
Customer Service: 1 year
MS Office Suite: 1 year

Responsibilities

Align with our mission and values as an organization.
Provide outstanding customer support to seniors and their families.
Manages and oversees the donor and volunteer databases and donor payment processing systems
Prepares and manages lists for mailings, email campaigns, fundraising events, etc.
Utilizes donor database to enter donations and appeals, create, modify, and run reports, create donor communication, and document all donor interactions
Captures data from other payment systems
Collaborates with Finance Department on reconciliation of donor database with accounting data
Tracks donor and volunteer data needed for metrics and reporting
Provides training and resources for Donor Database users
Coordinates user access for databases
Assists with fundraising events
Assists with volunteer and community engagement as needed