Donor Database Coordinator

Crisis Center of Tampa Bay

1d•Onsite

About The Position

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, or emotional or situational problems. The Donor Database Coordinator is responsible for the accurate, timely entry and maintenance of donor and gift information in Raiser’s Edge NXT, as well as routine database tasks that support fundraising and stewardship activities. This position works closely with the Donor Database Administrator and Development staff to ensure clean, accurate, and reliable data for mailings, reports, and donor engagement. The Donor Database Coordinator reports to the Donor Database Administrator.

Requirements

High school diploma/GED, Associate degree or higher preferred.
Proficient in Microsoft Office Suite and Outlook.
Experience in Blackbaud Raiser’s Edge CRM software or donor database management required.
Multi-task effectively in a fast-paced environment both on the telephone and computer.

Nice To Haves

One year of development or marketing experience preferred.
Experience in Customer Service preferred.
Proficient use of Excel formulas and pivot tables, and ability to manipulate data in Excel.
Advanced knowledge of Excel is preferred.
Knowledge of the functions and operational priorities of the Development and Marketing Departments.
Knowledge of and compliance with HIPAA regulations.
Ability to analyze problems and suggest appropriate solutions.
Ability to multitask and maintain organization in a fast-paced, changing environment.
Skill in operating a personal computer.
Ability to use independent judgment.
Ability to plan, prioritize, and organize a diversified workload in a high-energy work environment.

Responsibilities

Manage day-to-day gift processing activities (pledges and donor payments, gift reminders, thank you letters, tax receipts) with accuracy, responsiveness, and efficiency.
Ensure donations are received, processed, acknowledged, and supported through donor payments, including updates in alignment with agency standards and best practices.
Manage and execute the annual Employee Giving Campaign.
Update and maintain a standard filing system for the Development department, including printed binders and electronic files of donor files, in an accurate and timely manner.
Manage public and private tours, including registration, setup, communication, and confidently speaking about the agency’s mission and services to community members and donors.
Assist the Development and Marketing department with ordering marketing materials and stationery requests.
Track gift payment for specific events in excel (Annual Cup of Compassion).
Manage weekly stewardship activities by tracking and documenting donor thank‑you calls for all gifts received.
Schedule and generate a follow‑up thank you letters to be sent to specific donors
Coordinate logistics, agenda and specific reports for monthly Community Connections Committee meetings.
Ensure donor posters, sustainer lists, and Circle of Caring recognition materials are updated and displayed on a regular schedule
Prepare and maintain event name tags and related attendee details, including meal selections as needed.
Assist with Development activities, including outside events.
Knowledge of and compliance with the policies and procedures of the Crisis Center.
Support the operations of the Executive, Development, and Marketing Offices, which require confidential handling of sensitive information, correspondence, and files for the Crisis Center of Tampa Bay donors and prospects.
Perform such other duties as may be assigned by supervisor.