Donor Contact Representative

Walter L. Shepeard Comm • Augusta-Richmond County, GA

27d

About The Position

At Shepeard Community Blood Center, every call you make has the power to save lives. We're seeking a passionate and friendly communicator to join our team as a Donor Contact Representative. If you enjoy connecting with people, we’d love to have you!

Requirements

• Education: High school diploma or equivalent. Courses in sales, communication, and computer data entry are preferred.
• Experience: At least one year of experience in a public-facing role, preferably in sales or customer service. Call center and receptionist experience are a plus.
• Skills: Excellent persuasive and interpersonal skills. Accurate data entry abilities. Ability to work well in a team and handle diverse co-workers. Flexibility to work various schedules and travel as needed.
• Physical Requirements: Ability to remain stationary for extended periods, move through the office, and handle materials weighing up to 35 pounds.

Nice To Haves

• Courses in sales, communication, and computer data entry are preferred.
• Call center and receptionist experience are a plus.

Responsibilities

• Engage with Donors: Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
• Update Records: Maintain and update donor records, including changes in contact information and other relevant details.
• Answer Inquiries: Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
• Front Desk Duties: Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
• Team Collaboration: Work closely with other departments to ensure a positive donor experience and promote teamwork.
• Flexible Schedule: Be prepared to work weekdays, weekends, and travel to various locations as needed.
• Customer Relations: Assist all departments in promoting positive customer relations to enhance donor retention.
• Maintain a clean and neat front desk area: Keep the area neat and orderly. Organize and maintain donor incentives in a neat and orderly fashion.

Benefits

• Impactful Work: Contribute to a life-saving mission.
• Supportive Environment: Work in a positive and collaborative team setting.
• Growth Opportunities: Meet educational and certification requirements to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED