Donor Center Phlebotomist - Racine, WI -Full Time (Paid Training)

Versiti•Racine, WI

6d•Onsite

About The Position

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Delivers an excellent donor experience through warm, professional, and service-oriented interactions. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. In addition to these responsibilities, the Specialist, Donor plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected. Must be available to support Racine Center hours: Monday-Wednesday: 11:30am-7:00pm Thursday: 7:30am-3pm Friday: 6:30am-2pm With availability to cover area centers as needed

Requirements

High School Diploma or GED required
Less than 1 year job-related experience. preferred
1-3 years relevant people facing experience preferred
Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
Must have basic mathematical aptitude and strong attention to detail. required
Ability to apply judgment to written or oral instructions. required
Ability to organize work to provide productive workflow. required
Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required
Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration. required
Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required
Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required
Ability to work evening, weekend, and holiday hours. required
Ability to learn/utilize all computer applications as required to perform duties. required

Responsibilities

Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
Treats donors with customer service excellence, presenting a positive image.
Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
Recruits and converts donors for automation.
Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
Rebooks donors for future donation appointments.
May be subject to additional background checks as required by sponsor if asked to assist a mobile
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures