Donor Care Associate

Canadian Blood Services•Vancouver, BC

3d•CA$31 - CA$32•Hybrid

About The Position

Canadian Blood Services is looking for a Regular full-time Donor Care Associate to join our dynamic Collections Operation West, Vancouver Oak St and Vancouver Mobile team. The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members and volunteers providing them with safe and quality service during each stage of the collection process.

Requirements

High school diploma is required.
Completion of accredited training program in phlebotomy or one-year related experience. An equivalent combination of education, training and experience may be considered.
Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
Knowledge of and experience working with current Good Manufacturing Practices.
Basic computer skills and the ability to learn new systems and programs.

Nice To Haves

Post-secondary education is considered an asset.
Previous knowledge of Microsoft Word and Outlook are considered assets.
Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

Responsibilities

Conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
Monitor donors for safety and comfort, provide post donation care and respect for donor privacy.
Ensure safe processing and handling of blood products.
Work with others and assist in the collection of whole blood and apheresis blood components.
Assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use at mobile events.