Donations Processor

Goodwill Industries of Central Texas•Pflugerville, TX

About The Position

The Donations Processor receives donated goods and provides excellent customer service to Goodwill donors. The role sorts donated goods and delivers them to merchandise pricing and selecting staff while meeting daily production standards and goals. The position promotes and adheres to Goodwill Central Texas’s mission and values. The processor follows store policies and procedures, moves donors efficiently through the donation process, maintains a clean and safe workstation, handles goods according to donation and processing guidelines, and supports the merchandise pricing and selection team with material handling. The role also provides a welcoming customer experience, responds to customer concerns, and helps foster a cooperative and inclusive workplace. The position follows safety and loss-prevention procedures, uses personal protective equipment, participates in safety meetings and drills, uses proper lifting techniques, and operates power equipment responsibly with appropriate certification. It also supports the training and development of program participants and contributes to a respectful, inclusive work environment. Employment is contingent upon successfully completing a pre-employment background check.

Requirements

Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Strong organizational skills and ability to prioritize.
Strong decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human services setting.
High initiative and self-motivation.
Perseverance and commitment to completing the job.
Successful completion of a pre-employment background check is required.

Nice To Haves

0–3 years of relevant experience.
High school diploma or equivalent preferred.

Responsibilities

Receive donated goods and provide excellent customer service to donors.
Sort donations and purchased goods and deliver items to merchandise pricing and selecting staff in accordance with processing guidelines.
Meet or exceed daily production standards and goals.
Follow policies, procedures, and directives in a timely manner.
Move donors efficiently through the donation process and request assistance when necessary.
Maintain a clean, organized, and safe workstation.
Provide material-handling assistance to the merchandise pricing and selection team as available.
Greet, assist, and thank customers, respond to their needs in a timely manner, and ensure concerns and complaints are handled to their satisfaction.
Maintain favorable working relationships and promote a cooperative and inclusive working climate.
Follow loss-prevention and safety procedures and initiatives; use and maintain personal protective equipment.
Participate in weekly safety huddles, monthly safety meetings, and drills, and work to reduce worker’s compensation incidents and customer accidents.
Use proper lifting techniques and operate power equipment responsibly with appropriate certification.
Identify recalled products and remove them properly from processing.
Help provide an environment in which program participants can train and develop toward their goals; assist with their training and development.
Perform job duties in a way that promotes employment and a quality participant experience.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and act as a positive role model.
Remain familiar with the Team Member Handbook and organizational policies, including where to find current versions on the intranet.
Perform other duties as assigned.