Donations Lead

The Church of Eleven22•Jacksonville, FL

2d•Onsite

About The Position

The Donations Lead at Hope's Closet Thrift is responsible for supporting and leading daily donation operations. This role involves providing exceptional customer service, driving sales, and ministering the gospel to fulfill the vision of The Church of Eleven22® and Hope's Closet®. The objective is to ensure smooth daily operations while fostering a positive and mission-driven environment.

Requirements

One to two years of relevant work experience or volunteer hours, including retail or warehouse experience preferred.
Two to three years of management experience preferred.
High school diploma preferred.
Must have excellent driving record, as verified through the state Motor Vehicle Department.
Ability to be forklift certified (in–house certification available).

Nice To Haves

Demonstrated ability to make disciples who make disciples.
Strong, pro-active communication (verbal and written) and interpersonal skills.
Possess strong organizational, planning, detail-oriented and problem-solving skills.
Ability to adapt to change.
Ability to maintain strict confidentiality.

Responsibilities

Share personal testimony and the gospel, actively care for and disciple staff and serve team members through relational engagement and recognition and pray with customers and serve staff.
Help create an inspiring team environment through participating and celebrating team goals and demonstrating a proactive work culture.
Assist in care and discipling staff and serve staff.
Perform opening and closing procedures.
Drive sales by executing daily operations of inventory and providing excellent customer service to donors and customers.
Maintain organization in donations operations — processing area, donation door, warehouse side and stockroom.
Support in the customer experience department as needed.
Lead the team in the absence of the Assistant Manager — zoning staff, following up on daily duties, processing and replenishment.
Assist in recruitment and retention of serve staff.
Assist in training development, coordination and supervision of Hope's Closet donations associates and serve staff in operations, serving and ministry opportunities.
Discover training opportunities and collaborate with managers to provide coaching for team members.
Help lead and create an inspiring team environment through setting and celebrating team goals, casting vision and demonstrating a proactive work culture.